Order Policy / Terms and Conditions
Deliveries, Refunds and Cancellations -
You may return your products for any reason within 7 days of receiving them for a refund of the purchase price. European orders have 14 days to ensure we are notified of the return.
All returned items must be unused and in original condition.
First Electric Gates Ltd reserves the right to cancel orders for any reason and at any time.
We do not guarantee a shipping time on any order, but will endeavor to ship orders as quickly as stock levels permit.
First Electric Gates Ltd is not responsible for any consequential losses due to non-shipment or damaged packages; however we will replace any parts we deem as damaged at our expense.
No Returns will be accepted unless previously authorised by First Electric Gates Ltd.
All items wishing to be returned must be back in First Electric Gates Ltd's possession prior to any refunds are to be authorised.
To get an RA# please email firstname.lastname@example.org.
If an order is returned to First Electric Gates Ltd within the 7 or 14 days returns period as outlined previously, for any reason other than the product being agreed as faulty by First Electric Gates Ltd. The customer is to incur the return postage costs.
First Electric Gates Ltd will not suffer the return postage costs for any returned items that were sold as part of a business to business transaction within the UK, EU or worldwide. This includes items deemed as faulty or not fit for purpose.
We do not store credit card details nor do we share customer details with any 3rd parties.